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P.S. Perhaps it would help to read answers to the ten most frequently asked user questions?


Suprtool

Whatever it is, we're interested in hearing what you have to say. At Robelle, we direct our development efforts based on user feedback -- this applies not only to our existing products, but also brand new ones. So tell us about your IS challenges and how our products and services are helping -- and how we can help you more.

Telephone Numbers


Office Phone : 604.501.2001
Fax : 604.501.2003
Tech support phone : 800.453.8970
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Email Addresses

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Admin:

Support:

Worldwide Distributors

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Email Issues

Robelle has had some e-mail issues of late, mostly centered around our SPAM filtering software being too aggressive in marking some of your e-mails as being SPAM. This includes e-mails that were generated for requesting license codes.

Robelle have remedied the situation, but we would like to point out that if you e-mail us and don't hear from us within one business day, then something is definitely wrong. (Typically we respond very quickly, the one business day is just a broad guideline) We pride ourselves in being responsive to our customers, so if you don't hear back from us then either your e-mail did not arrive and/or was marked as SPAM.

There are three e-mail addresses that are monitored by Robelle staff:

{licensing/billing}
{technical support}
{pricing/new sales/quote issues}

We apologize for any inconvenience our e-mail issue has cause you. We are pretty certain that we have solved our e-mail issues.


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Postal Address

Send purchase orders, payments and technical support inquiries to:

Robelle Solutions Tech Inc
Suite 372, 7360 137 Street
Surrey, BC Canada
V3W 1A3


Accounts Payable Address

If you are one of our suppliers and have questions about a bill you sent us, contact Ros Aylward at:

Robelle Billing
Suite 415, 5929L Jeanne D'Arc Blvd
Ottawa, ON Canada K1C 7K2